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CapeCod.com E-Mail Support FAQ
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If
you have a question not addressed in this FAQ, please contact us online
(select the E-mail Support department) or call 508-771-1224. Please
note that we can not support 3rd party products but will do our best to
assist you if possible. |
How to access your CapeCod.com Email
- Log in to your email through the CapeCod.com
website by clicking here: http://mail.capecod.com
or at the top of this page on the "E-MAIL LOGIN" link
- Type in your USERID and PASSWORD (provided to
you in the confirmation email sent to your alternate email address)
- Click the "Logon" button.
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How to retrieve your CapeCod.com account password
CapeCod.com does not have access to your account
password and offers the following suggestions:
- Refer to the confirmation message sent to the
alternate e-mail address you provided when you originally signed up for a
CapeCod.com email account.
- Fill the form at http://www.capecod.com/EMail_LostPW.asp
and your password will be sent to the alternate e-mail address provided when
you signed up for a CapeCod.com email account.
- Type in your USERID and PASSWORD (provided to
you in the confirmation email sent to your alternate email address)
- Send a request to CapeCod.com
to change your password to a new password (proof of account ownership required)
- Request a new CapeCod.com account http://www.capecod.com/Email.asp
and inform CapeCod.com to delete your old account.
We apologize in advance if for some reason you
are not able to get access to your original account but our main concern is
to protect the privacy of our users.
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How do I contact my Cape Cod ISP?
CapeCod.com
is not an Internet Service Provider but offers FREE CapeCod.com email accounts
that can be accessed with a web browser.
If you
originally were a Cape Cod ISP customer in 2002, you may now be a TTLC customer
for your Internet access dial-up
connection. You may want to call TTLC at 877-677-8852.
If you have a CapeCod.NET email account, you may be an Earthlink customer. Visit Earthlink's Support Center for more information.
The best way to determine your ISP (Internet Service Provider) is to check your Internet access bill to determine who to contact regarding your Internet service.
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SPAM, Virus & HOAX Information
Consumer Alert:
Please be aware of possible email scams!
- Tip #1: Do NOT reply to email
inquiries that don't appear legitimate (Read
about the "Nigerian" Scam on the FTC website). This may
only lead to more spam.
- Tip #2: Consider using two
email addresses when posting on the Internet - one for personal
messages and one for posting in public websites. Click
here to request a free CapeCod.com email address.
- Tip#3: Always be cautious about
opening any attachment or downloading any files from emails
you receive, regardless of who sent them. If you're unsure,
contact the sender by phone and/or delete the message.
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Many companies are working with law enforcement, industry
organizations and governments overseas to help shut down "phishing"
scams - emails that purport to be from a bank or other trusted institution
in an attempt to fool people into entering their personal account information
on a Web site that belongs to the scammer. Here are some tips they've
provided to help you recognize "phishers" and protect yourself from
their scams:
- Never type account information into a pop-up window,
even if it looks legitimate. Legitimate companies don't request account
information through pop-up windows.
- Don't respond to emails asking you to verify information.
Most financial institutions do not ever send email asking you to verify
information. If they have an issue with your records, they contact
you another way.
- Be suspicious
of grammatical or spelling errors. These are usually indications
of a fraudulent message.
CapeCod.com will not ever sell your email address
or reveal it to our clients, affiliated companies and advertisers. As
a part of becoming a free email member of CapeCod.com, you will only
receive monthly mailing from CapeCod.com with special offers from our
advertisers. Any other email you are not expecting to recevie on
behalf of CapeCod.com is fraudulent and should be deleted. Important
messages from the management of CapeCod.com will available to you when
you log in to your CapeCod.com webmail via a web browser. If you
have any questions regarding an email message appearing to be from the
CapeCod.com staff, please contact us directly at 508-771-1224.
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Think your computer may have a virus and need help?
Visit our Computer
section for special offers and information from our CapeCod.com Advertisers. They're here to help you! |
Additional Resources:
Spam Blocking Software*:
Anti-Virus Software*:
*Please note that we have NO affiliation with
any of these products or sites but have provided this information only
for your reference. We recommend that you contact
a computer specialist to help with your computer needs.
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Fight SPAM / Unsolicited Commercial E-mails (UCE)
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