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CapeCod.com E-Mail Support FAQ

If you have a question not addressed in this FAQ, please contact us online (select the E-mail Support department) or call 508-771-1224. Please note that we can not support 3rd party products but will do our best to assist you if possible.

How to access your CapeCod.com Email

  1. Log in to your email through the CapeCod.com website by clicking here: http://mail.capecod.com or at the top of this page on the "E-MAIL LOGIN" link
  2. Type in your USERID and PASSWORD (provided to you in the confirmation email sent to your alternate email address)
  3. Click the "Logon" button.

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How to retrieve your CapeCod.com account password

CapeCod.com does not have access to your account password and offers the following suggestions:

  • Refer to the confirmation message sent to the alternate e-mail address you provided when you originally signed up for a CapeCod.com email account.
  • Fill the form at http://www.capecod.com/EMail_LostPW.asp and your password will be sent to the alternate e-mail address provided when you signed up for a CapeCod.com email account.
  • Type in your USERID and PASSWORD (provided to you in the confirmation email sent to your alternate email address)
  • Send a request to CapeCod.com to change your password to a new password (proof of account ownership required)
  • Request a new CapeCod.com account http://www.capecod.com/Email.asp and inform CapeCod.com to delete your old account.

We apologize in advance if for some reason you are not able to get access to your original account but our main concern is to protect the privacy of our users.

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How do I contact my Cape Cod ISP?

CapeCod.com is not an Internet Service Provider but offers FREE CapeCod.com email accounts that can be accessed with a web browser.

If you originally were a Cape Cod ISP customer in 2002, you may now be a TTLC customer for your Internet access dial-up connection. You may want to call TTLC at 877-677-8852.

If you have a CapeCod.NET email account, you may be an Earthlink customer. Visit Earthlink's Support Center for more information.

The best way to determine your ISP (Internet Service Provider) is to check your Internet access bill to determine who to contact regarding your Internet service.

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SPAM, Virus & HOAX Information

Consumer Alert: Please be aware of possible email scams!

  • Tip #1: Do NOT reply to email inquiries that don't appear legitimate (Read about the "Nigerian" Scam on the FTC website). This may only lead to more spam.
  • Tip #2: Consider using two email addresses when posting on the Internet - one for personal messages and one for posting in public websites. Click here to request a free CapeCod.com email address.
  • Tip#3: Always be cautious about opening any attachment or downloading any files from emails you receive, regardless of who sent them. If you're unsure, contact the sender by phone and/or delete the message.

Many companies are working with law enforcement, industry organizations and governments overseas to help shut down "phishing" scams - emails that purport to be from a bank or other trusted institution in an attempt to fool people into entering their personal account information on a Web site that belongs to the scammer. Here are some tips they've provided to help you recognize "phishers" and protect yourself from their scams:

  • Never type account information into a pop-up window, even if it looks legitimate. Legitimate companies don't request account information through pop-up windows.
  • Don't respond to emails asking you to verify information. Most financial institutions do not ever send email asking you to verify information. If they have an issue with your records, they contact you another way.
  • Be suspicious of grammatical or spelling errors. These are usually indications of a fraudulent message.

CapeCod.com will not ever sell your email address or reveal it to our clients, affiliated companies and advertisers. As a part of becoming a free email member of CapeCod.com, you will only receive monthly mailing from CapeCod.com with special offers from our advertisers. Any other email you are not expecting to recevie on behalf of CapeCod.com is fraudulent and should be deleted. Important messages from the management of CapeCod.com will available to you when you log in to your CapeCod.com webmail via a web browser. If you have any questions regarding an email message appearing to be from the CapeCod.com staff, please contact us directly at 508-771-1224.

Think your computer may have a virus and need help?

Visit our Computer section for special offers and information from our CapeCod.com Advertisers. They're here to help you!

Additional Resources:

Spam Blocking Software*:

Anti-Virus Software*:

*Please note that we have NO affiliation with any of these products or sites but have provided this information only for your reference. We recommend that you contact a computer specialist to help with your computer needs.

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Fight SPAM / Unsolicited Commercial E-mails (UCE)

               

 

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